Delivery Information & Shipping Policy

Shipping, Risk of Loss, Final Sale & Liability Disclaimer

All shipments are arranged through a third-party shipping platform offering multiple transportation carriers. The customer is solely responsible for selecting the carrier and agrees that all shipping charges will be billed directly to their credit card.

Title to and risk of loss for all goods transfer to the customer immediately upon departure from our facility. Once the order has been dispatched, the carrier is deemed the customer’s agent, and Polymères Technologies assumes no responsibility or liability for any loss, damage, delay, or mishandling occurring in transit.

The customer and/or consignee is solely responsible for inspecting the goods upon receipt and must initiate any claims directly with the selected carrier. Failure to properly document damage at the time of delivery may result in denial of the claim by the carrier.

All sales made through our online store are final. Polymères Technologies does not accept returns, cancellations, refunds, or exchanges for any products once an order has been processed and/or shipped.

Under no circumstances shall Polymères Technologies be liable for refunds, replacements, credits, or chargebacks related to shipping damage, product use, application results, or delays. Any exception to this policy is granted strictly at the sole discretion of the company and must be approved in writing.

By placing an order, the customer expressly acknowledges, agrees to, and accepts these terms in full, without exception.

International Deliveries

Next-day delivery does not apply to deliveries outside of Canada, although we do offer fast, cost-effective shipping to most countries around the world.

Shipping Dangerous Goods

As small amount of the products sold on the POLYMERES TECHNOLOGIES  website are classed as hazardous or dangerous goods. The shipping calculator on our website understands this and will surcharge some international orders accordingly.

The availability of hazardous goods shipping varies from country to country but almost all chemical products can be sent to most European countries in smaller quantities without restriction. Restrictions do apply to some of the largest pack sizes as indicated on the product page and by the classification “Full DG” in the hazardous column on the basket page.

If you are outside mainland Europe and want to avoid any ‘Hazardous Surcharge’ we suggest removing any products containing chemicals like resin or solvents from your order.

Shipping Dangerous Goods to Canada

We can only ship dangerous goods to certain postcodes in Canada. If you are based in Canada and would like to place an order containing dangerous goods please contact us beforehand so that we can check your postcode.

Changes to Shipping Cost

Our website uses a very sophisticated set of rules to calculate shipping costs for your exact consignment (size, weight, type of goods) and therefore, providing you enter your delivery address correctly, the price you see on the checkout page will be the price you will pay for shipping. However, due to the wide range of products (including hazardous and oversize products) sometimes the website will not calculate the shipping price correctly. In these circumstances we will calculate the actual shipping cost and contact you to discuss.

Oversize Goods

Some of our products (particularly carbon fibre tubes, sheets and foam blocks) are very large. There are no size restrictions in the UK, up to 1.5m around Europe and up to 1m for the rest of the world. The website will automatically notify you if we are unable to ship certain items to your address. If you particularly need a large item please contact us, we can arrange international shipping on most items on a POA basis.

Important – Import Duty / Customs Clearance

DUTIES and TAX-  For customers outside Canada

Additional customs fees or import duties may be applied to shipments sent outside of CANADA.

Shipments  with no broker identified will be cleared through the carriers Customs Brokerage. Customs fees are typically assessed once the shipment reaches its destination, and will vary from country to country.

POLYMERES TECHNOLOGIES INC has no jurisdiction over customs fees, and will not issue credit for customs fees levied by local governments on CHILL EPOXY™ shipments. POLYMERES TECHNOLOGIES INC will also not be liable for any In Bond or storage fees collected if customs fees are not immediately paid. Payment of these charges is the responsibility of the order recipient. Contact your local customs or brokerage office for further details.

Note that if delays occur during customs processing, delivery may take longer than the estimated time shown on the carriers tracking info or the date given on any shipment confirmation emails. No delivery dates are guaranteed for shipments held up during the customs process.

US customers should take their information from their local authorities. We suggest to visit US customs and Border Protection website.

Note that US importer/ customer are entitled to import a value of $800 USD without duties, tax or any clearance brokerage fee[1].

[1] Internet Purchases : Responsibility and Liability

 Section 321(a)(2)(C) of the Tariff Act of 1930, as amended, authorizes CBP to provide an administrative from duty and tax shipments of qualified imports of not more than $800 fair retail value. This exemption is known as a de minimis entry.

Please note that import duty is totally outside of our control. If you refuse to pay import duty on goods we send to you, the goods will either be returned to us or destroyed, both of which will be at your cost.

Delivery Times

The vast majority of orders are sent by UPS, DHL or CANPAR. For certain destinations or for unusual package sizes we also use BOURRET, FedEx and TNT. We use both priority and economy services depending on the items included in your order to provide the best value and speed we can. You will be informed which courier and service have been selected for your order on the checkout screen.

Approximate delivery times from the date of dispatch for different couriers to different regions:

 

	UPS/DHL		FedEx		TNT
Country	Express	Standard	Priority	Economy	Express	Economy
QUEBEC	–	1-2 Day	–	–	1-2 Day	–
Ontario	1-3 Days	–	1 Day	2 Days	1 Day	2 Days
BC	3-5 Days	–	3 Days	5-7Days	5-7 Days	5-7 Days
Europe	3-4 Day	–	1-4	2-9	1-4	2-9
China and S.E.Asia	1-2 weeks	–	2-4 Days	5-9 Days	2-4 Days	5-9 Days
Rest of World	2-4 weeks	–	1-6 Days	5-9 Days	1-6 Days	5-9 Days

Delivery times for any order containing Dangerous Goods are not guaranteed. Dangerous Goods orders may also take additional time for dispatch to allow time for the detailed paperwork to be completed.

Tracking Numbers

Except for ‘Large Letter’ and ‘Small Packets’, all orders are carried by UPS, FedEx or TNT. The exact service to be used will be shown to you on the checkout screen, depending on many factors including hazardous material (like resin), perishable goods (like prepreg) and oversize items (like tubes or blocks of foam).

Tracking numbers for all UPS, FedEx and TNT orders will be automatically emailed to you when your goods are shipped. Tracking numbers are also available from the ‘Order History’ screen when you log in to your account