FrançaisDelivery Information & Shipping Policy
COVID 19 – Important Changes to Shipping Policy
Please note that due to increased order volumes, reduced staff, social distancing and other operational restrictions, there are a number of changes to our shipping policy that are currently in effect. in force due to the COVID 19 / Coronavirus pandemic.
Whilst the majority of deliveries are still being made ‘next-day’, these are exceptional circumstances for couriers and we are aware of potential delays affecting all of our courier services including UPS, TNT, FedEx and Royal Mail and therefore all customers should be prepared for the possibility of delays or one or more days.
Whilst we appreciate that this might be disappointing or inconvenient, it is both understandable and outside of our control. This applies to all customers and all orders, if this isn’t OK, please don’t order from us.
International deliveries may also be delayed due to movement restrictions or locked-down areas.
Quebec & Ontario Deliveries
Order Before 1pm for Quebec and Ontario Next-Day Delivery (not currently guaranteed due to Covid)
Orders must be placed before 1pm on a working day (Mon-Fri). ‘Next-day’ means ‘next working day’ – this does not include the weekend.
Next-working day delivery only applies for Quebec and Ontario.
International Deliveries
Next-day delivery does not apply to deliveries outside of Canada, although we do offer fast, cost-effective shipping to most countries around the world.
Shipping Dangerous Goods
As small amount of the products sold on the POLYMERES TECHNOLOGIES website are classed as hazardous or dangerous goods. The shipping calculator on our website understands this and will surcharge some international orders accordingly.
The availability of hazardous goods shipping varies from country to country but almost all chemical products can be sent to most European countries in smaller quantities without restriction. Restrictions do apply to some of the largest pack sizes as indicated on the product page and by the classification “Full DG” in the hazardous column on the basket page.
If you are outside mainland Europe and want to avoid any ‘Hazardous Surcharge’ we suggest removing any products containing chemicals like resin or solvents from your order.
Shipping Dangerous Goods to Canada
We can only ship dangerous goods to certain postcodes in Canada. If you are based in Canada and would like to place an order containing dangerous goods please contact us beforehand so that we can check your postcode.
Changes to Shipping Cost
Our website uses a very sophisticated set of rules to calculate shipping costs for your exact consignment (size, weight, type of goods) and therefore, providing you enter your delivery address correctly, the price you see on the checkout page will be the price you will pay for shipping. However, due to the wide range of products (including hazardous and oversize products) sometimes the website will not calculate the shipping price correctly. In these circumstances we will calculate the actual shipping cost and contact you to discuss.
Oversize Goods
Some of our products (particularly carbon fibre tubes, sheets and foam blocks) are very large. There are no size restrictions in the UK, up to 1.5m around Europe and up to 1m for the rest of the world. The website will automatically notify you if we are unable to ship certain items to your address. If you particularly need a large item please contact us, we can arrange international shipping on most items on a POA basis.
Important – Import Duty / Customs Clearance
DUTIES and TAX- For customers outside Canada
Additional customs fees or import duties may be applied to shipments sent outside of CANADA.
Shipments with no broker identified will be cleared through the carriers Customs Brokerage. Customs fees are typically assessed once the shipment reaches its destination, and will vary from country to country.
POLYMERES TECHNOLOGIES INC has no jurisdiction over customs fees, and will not issue credit for customs fees levied by local governments on CHILL EPOXY™ shipments. POLYMERES TECHNOLOGIES INC will also not be liable for any In Bond or storage fees collected if customs fees are not immediately paid. Payment of these charges is the responsibility of the order recipient. Contact your local customs or brokerage office for further details.
Note that if delays occur during customs processing, delivery may take longer than the estimated time shown on the carriers tracking info or the date given on any shipment confirmation emails. No delivery dates are guaranteed for shipments held up during the customs process.
US customers should take their information from their local authorities. We suggest to visit US customs and Border Protection website.
Note that US importer/ customer are entitled to import a value of $800 USD without duties, tax or any clearance brokerage fee[1].
[1] Internet Purchases : Responsibility and Liability
Section 321(a)(2)(C) of the Tariff Act of 1930, as amended, authorizes CBP to provide an administrative from duty and tax shipments of qualified imports of not more than $800 fair retail value. This exemption is known as a de minimis entry.
Please note that import duty is totally outside of our control. If you refuse to pay import duty on goods we send to you, the goods will either be returned to us or destroyed, both of which will be at your cost.
Delivery Times
The vast majority of orders are sent by UPS, DHL or CANPAR. For certain destinations or for unusual package sizes we also use BOURRET, FedEx and TNT. We use both priority and economy services depending on the items included in your order to provide the best value and speed we can. You will be informed which courier and service have been selected for your order on the checkout screen.
Approximate delivery times from the date of dispatch for different couriers to different regions:
| UPS/DHL | FedEx | TNT | ||||
|---|---|---|---|---|---|---|
| Country | Express | Standard | Priority | Economy | Express | Economy |
| QUEBEC | – | 1-2 Day | – | – | 1-2 Day | – |
| Ontario | 1-3 Days | – | 1 Day | 2 Days | 1 Day | 2 Days |
| BC | 3-5 Days | – | 3 Days | 5-7Days | 5-7 Days | 5-7 Days |
| Europe | 3-4 Day | – | 1-4 | 2-9 | 1-4 | 2-9 |
| China and S.E.Asia | 1-2 weeks | – | 2-4 Days | 5-9 Days | 2-4 Days | 5-9 Days |
| Rest of World | 2-4 weeks | – | 1-6 Days | 5-9 Days | 1-6 Days | 5-9 Days |
Delivery times for any order containing Dangerous Goods are not guaranteed. Dangerous Goods orders may also take additional time for dispatch to allow time for the detailed paperwork to be completed.
Tracking Numbers
Except for ‘Large Letter’ and ‘Small Packets’, all orders are carried by UPS, FedEx or TNT. The exact service to be used will be shown to you on the checkout screen, depending on many factors including hazardous material (like resin), perishable goods (like prepreg) and oversize items (like tubes or blocks of foam).
Tracking numbers for all UPS, FedEx and TNT orders will be automatically emailed to you when your goods are shipped. Tracking numbers are also available from the ‘Order History’ screen when you log in to your account