Terms & Conditions

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Terms & Conditions of Sale

Please also see our returns & refunds and delivery information pages.

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Chemical Products and Professional Use Products – Important Information

Many of the products sold on this website are chemical products intended for commercial, industrial or professional use.

This means they may be hazardous to health or potentially dangerous if used incorrectly or by inexperienced users. They may also require skill, experience or experimentation to get optimum results.

Products are sold upon condition that purchasers will make their own tests to determine the quality, suitability and compatibility of any product for their particular application and circumstances. Our technical data and advice, whether verbal or in writing, is given in good faith but without warranty – express or implied.

Before using any of our products, users must familiarise themselves with the relevant technical (TDS) and safety (SDS) datasheets provided by Polymeres Technologies INC.

Polymeres Technologies INC shall be in no way responsible for the proper use and service of the product, nor for the safeguarding of personnel or property, all of which is the duty of the user. Any information or suggestions are without warranty of any kind and purchasers are solely responsible for any loss arising from the use of such information or suggestions. No information or suggestions given by us shall be deemed to be a recommendation to use any product in conflict with any existing patent rights.

Export Control – Licensable Products

Some products sold on the Polymeres Technologies INC or CHILL EPOXY websites require an export licence to be exported outside of Canada which will be clearly shown on the product page. If you purchase one of these products and your delivery address is outside of Canada then we will contact you for further information in order to complete the licence application process.

With respect to export control, the delivery address of your order is considered to be the ‘End-User’ address. If you intend to forward some or all of your order on to an address outside of the EU then you must make us aware of the address of the ultimate ‘End-User’ at the time of ordering. Failure to do so may result in the cancellation of your order.

In some situations, export restrictions can still apply to products not specifically on export control lists. For this reason, even if your order does not contain products which are shown to need an export licence, you must still ensure that the delivery address is the address if the ‘End-User’ and not forward goods on without contacting us first.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by Canadian and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by Candian and international copyright laws.


Having no control over the use and application of this product, the manufacturer and/or distributor cannot guarantee the result
obtained. The warranty is therefore limited to the replacement of a product that the user has demonstrated to the satisfaction of the manufacturer and distributor that it is actually defective. Before using this product, the user must ensure that the product is suitable for its intended use. Only the user assumes the risks related to this use. The user must ensure that this product meets his
needs by conducting tests in the short, medium and long term to validate the results and in the conditions of use and according to the instructions provided. This limited warranty excludes all liability for consequential, incidental or special damages. Except as described above, the user expressly acknowledges and accepts at the time of the purchase of this product that the manufacturer
and / or distributor disclaim any other liability and any other express or implied warranty of quality and an implied warranty of quality of the material is expressly excluded.

Payment and Order Processing

If you place an order on this website and choose to pay by credit/debit card, payment will be taken immediately at the time of ordering. If all items on your order are in stock at the time of ordering then the order will be processed on the same, or following working day. If any items on your order are out of stock at the time of ordering then your order will be held until all items are in stock and the order can be shipped complete.

If you would like to cancel an order before it has been dispatched, please Contact Us as soon as possible, including your order confirmation or details.

Delivery time will depend on the service selected, your shipping country/region and other factors. Please see our Delivery Information page for full details on delivery services and times.

Information on returns and refunds can be found on our Returns Policy page.